Thank you for shopping at VJsportes. This Returns & Refunds Policy outlines the terms and conditions regarding returns, exchanges, and refunds for purchases made on our website or in-store.
1. Returns Eligibility
We accept returns and exchanges within 7 days of the original purchase date. To be eligible for a return or exchange, items must be unused, unwashed, and in their original condition with tags attached.
2. Return Process
To initiate a return or exchange:
- Contact our customer service team at [email protected] or 16538702091 to obtain a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging (if available) and include the RMA number.
- Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.
3. Refund Process
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. Refunds will be issued to the original form of payment within [number] business days, excluding shipping costs. Please note that refunds may take additional time to appear on your account depending on your financial institution.
4. Exchanges
If you would like to exchange an item for a different size or color, please indicate your preference when requesting an RMA number. Exchanges are subject to availability.
5. Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Items marked as final sale
- Intimate apparel (e.g., swimwear, underwear) for hygiene reasons
- Items that have been used, washed, or damaged by the customer
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on returning the item for a replacement or refund.
7. In-store Returns
Items purchased in-store may be returned or exchanged at our physical location. Please bring your receipt or proof of purchase